How do I reserve my rental equipment?
You can place an order on our website, call us at 616-259-9609, email firstname.lastname@example.org, or stop in to the shop.
If you are placing an order online, add the item you'd like to your cart, then increase the quantity to match the number of days you'd like the item for. A Switchback employee will reach out to confirm that the product is available for your desired dates. While items are usually available, placing an online order does not guarantee availability.
How soon can I pickup my rental equipment?
Once your gear is confirmed available, you may pick it up the day your rental is scheduled to begin.
How long can I rent out the equipment?
Short answer... as long as you want!
Camping equipment is rented on a daily basis. Each calendar day counts as one day at our daily rate. We also offer complete backpacking packages that come in either a 4 day or a 7 day rate.
Bikes can be rented for one Switchback Business day (Weekdays 12-7pm, weekends 10am-3pm), 24 hours, or 7 days. If you'd like the bike for between 2-6 days, just multiply the 24 hour rate by the number of days.
Do I have to sign any paperwork?
Yes. We have some paperwork that we will give you in the shop. There is also a copy available here if you'd like to fill it out before you come in.
What is included with a bike rental?
Every bike comes with a helmet, lock, and front and rear lights. Our bikes are tuned before every rental service.
What should I bring when I pickup my gear?
Every renter must provide a valid ID and credit card.
For bike rentals, if you have your own helmet, lock, lights, seats, pedals or other accessories feel free to bring those to pickup! The Switchback crew is happy to help you trick out and fit your rental bike before you ride (fee's may apply for component swaps).
Is there an age requirements to rent?
Yes, you must be 18 years or older, or be renting with an eligible parent/guardian.
How do I return my rental equipment?
Bikes: Make sure you are returning any lights, locks, helmets, and other accessories that came with your rental. Bikes must be reasonably clean upon return to avoid any additional service charges. Bring your rental equipment back to the shop and let us know how your ride went!
Camping equipment: Do your best to dry and clean your equipment (please don't put any gear in the washing machine) and make sure that you are returning everything that came with your rental. Bring it all back to the shop and tell us about your trip!